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Services We Offer

Remember, this list can be customized based on your specific needs and preferences. OK IT Techs will work closely with you to develop a tailored monthly service plan that aligns with your business requirements and objectives.

Network Monitoring and Management

Constant monitoring of your network infrastructure to ensure optimal performance, identify bottlenecks, and address any issues that arise. This includes monitoring network devices, routers, switches, firewalls, and wireless access points. 

Security Patch Management

Regular installation of security patches, updates, and firmware upgrades for your operating systems, applications, and network devices. This helps protect against vulnerabilities and keeps your systems up to date with the latest security measures.

Data Backup and Disaster Recovery

Implementation and management of robust backup solutions to safeguard your critical data. This includes regular backups, off-site storage, and periodic testing of data restoration processes. In the event of a disaster or data loss, we ensure swift recovery to minimize downtime.

Antivirus and Malware Protection

Deployment and management of antivirus software and anti-malware tools to detect and prevent malicious software from compromising your systems. Regular updates and scans are performed to maintain a high level of security. 

Help Desk Support

Responsive technical support provided to end-users for troubleshooting hardware, software, and network issues. Our help desk team assists with incident resolution, software installations, account management, and general IT inquiries.

IT Asset Management

Tracking and managing your IT assets, including hardware and software inventory. This helps optimize resource allocation, streamline procurement, and ensure compliance with licensing agreements.

User Account Management

Creation, modification, and termination of user accounts and access privileges. This includes managing permissions, password resets, and user provisioning to ensure appropriate access control and data security.

Performance Monitoring and Reporting

Regular performance monitoring of servers, applications, and network devices to identify potential bottlenecks or performance issues. Comprehensive reports are generated to provide insights into system health, utilization, and trends.

Vendor
Management

Coordinating and managing relationships with third-party vendors, including internet service providers, software providers, and hardware suppliers. This includes contract negotiation, troubleshooting, and ensuring service level agreements are met.

IT Consultation and Strategic Planning

Collaborating with your business to align IT strategies with your overall objectives. We provide guidance on technology investments, future-proofing, and IT roadmaps to support your long-term goals.
Remember, this list can be customized based on your specific needs and preferences. OK IT Techs will work closely with you to develop a tailored monthly service plan that aligns with your business requirements and objectives.

Network Monitoring and Management

Constant monitoring of your network infrastructure to ensure optimal performance, identify bottlenecks, and address any issues that arise. This includes monitoring network devices, routers, switches, firewalls, and wireless access points. 

Security Patch Management

Regular installation of security patches, updates, and firmware upgrades for your operating systems, applications, and network devices. This helps protect against vulnerabilities and keeps your systems up to date with the latest security measures.

Data Backup and Disaster Recovery

Implementation and management of robust backup solutions to safeguard your critical data. This includes regular backups, off-site storage, and periodic testing of data restoration processes. In the event of a disaster or data loss, we ensure swift recovery to minimize downtime.

Antivirus and Malware Protection

Deployment and management of antivirus software and anti-malware tools to detect and prevent malicious software from compromising your systems. Regular updates and scans are performed to maintain a high level of security. 

Help Desk
Support

Responsive technical support provided to end-users for troubleshooting hardware, software, and network issues. Our help desk team assists with incident resolution, software installations, account management, and general IT inquiries.

IT Asset Management

Tracking and managing your IT assets, including hardware and software inventory. This helps optimize resource allocation, streamline procurement, and ensure compliance with licensing agreements.

User Account Management

Creation, modification, and termination of user accounts and access privileges. This includes managing permissions, password resets, and user provisioning to ensure appropriate access control and data security.

Performance Monitoring and Reporting

Regular performance monitoring of servers, applications, and network devices to identify potential bottlenecks or performance issues. Comprehensive reports are generated to provide insights into system health, utilization, and trends.

Vendor
Management

Coordinating and managing relationships with third-party vendors, including internet service providers, software providers, and hardware suppliers. This includes contract negotiation, troubleshooting, and ensuring service level agreements are met.

IT Consultation and Strategic Planning

Collaborating with your business to align IT strategies with your overall objectives. We provide guidance on technology investments, future-proofing, and IT roadmaps to support your long-term goals.

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